You may return items within 14 days of delivery for a refund provided that the item is in its original condition, has not been worn or washed, is in its original packaging, free from odours and has all tags attached. You MUST inform us in writing via email within 7 days of your intention to return the item and the reasons for this return. If we do not receive this instruction in writing within 7 days, you will not be eligible for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply follow the instructions above and return your item to:

Chic Fancy Dress
c/o Clarity Solutions
Unit 3 Shrub Hill Industrial Estate
Worcester
WR4 9EL

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note that you will have to pay for postage for your returns parcel. It is your responsibility to ensure that the parcel reaches us safely and we recommend you use recorded or special delivery as appropriate as we cannot be held responsible if your item fails to reach us within the specified period. A proof of posting will be issued by the Post Office free of charge on request.

This returns policy does not affect your statutory rights including your right to cancel your order within 7 working days of our providing you with written confirmation of your order or receipt of goods, whichever is the later, under the Consumer Protection (Distance Selling) Regulations 2000. Please note that to exercise your statutory right to cancel, your notification of cancellation must be in writing.

Upon receipt of the returned items in the condition described above we will refund your money in full less the original postage and packing charges (subject to your statutory rights).

Any items returned to us which are not in the condition described above will be sent back to you at your own expense. We will not accept returns of items that have been damaged in transit because they were incorrectly packaged. If you have not paid the correct postage on a returned parcel resulting in us having to make a payment to the Post Office, then we will deduct the amount paid from the refund due.

If you are returning the item because it is faulty or has been mis-described please email us first describing the problem. If you have a valid claim then we will refund the postage and packing costs to you as well.
If the item is a gift and you need a longer returns period, please email us to let us know before or at the same time as placing your order and we can extend the returns period. Please note that we cannot do this retrospectively.

These conditions are without prejudice to your general consumer rights when different returns periods may apply for faulty goods. Please note the washing instructions on the garments and observe the temperature limits.

For damaged items that have already been worn, we reserve the right to have the item repaired or issue you with a credit note.

Under no circumstances will refunds be given more than 30 days after payment was made.