Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:

- your name
- address
- phone number
- email address
- credit/debit card details (Please note, we use a secure checkout process through PayPal - see above -and so our operators do not have access to your credit card details).

We will retain your details for the sole reason of fulfilling your order. We will never SPAM you with unwanted emails. Neither will we pass your details onto a third party, unless this is required to process your order.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy or any of our terms of service, please feel free to contact us.

Secure Site Certificate

This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

Complaints

We take our customer satisfaction very seriously. If for any reason you are unhappy with the goods or service you have received, we would appreciate your constructive feedback. Please email our admin department at accounts@chicfancydress.co.uk . Alternatively you can write to us at: Chic Fancy Dress, New Bond House, 124 New Bond Street, London W1S 1DX. We would also be very pleased to hear any positive feedback you might have about your experience with us.